Try to imagine…
- being unable to read this.
- being unable to tell someone else about it.
- being unable to find the words you wanted to say.
- opening your mouth and no sound coming out.
- words coming out jumbled up.
- not getting the sounds right.
- words getting stuck, someone jumping in, saying words for you.
- not hearing the questions.
- not being able to see, or not being able to understand, the signs and symbols around you.
- not understanding the words or phrases.
- not being able to write down your ideas.
- being unable to join a conversation.
- people ignoring what you are trying to say; feeling embarrassed; and moving away…
Why does it happen?
Communication is one of the most complicated skills we learn. Effective communication (speech, language, reading, writing and social skills) needs many parts of the brain to be working together. It needs the ‘equipment’ (hearing, vision, lips, tongue, roof of the mouth, voicebox) to be in full working order. We need the right opportunities at the right time for communication to develop along normal lines. For some 7% of children this does not happen and their communication skills are delayed or disrupted. Both children and adults may have illnesses or accidents, which cause them to lose these learned skills. Sometimes, we misuse or damage the ‘equipment’.
What is the effect?
Communication impairment is a hidden disability which is isolating and distressing. People often cannot explain the pain and frustration they feel. The loss of confidence and self-esteem can affect their personal and social relationships. Their disability can reduce their opportunities in education and employment.
“Living with Communication Impairment” is a qualitative study that was commissioned by the Communications Forum and researched by a team from the Department of Clinical Communication Studies, City University, London.
The sample consisted of 18-70 year old men and women with a wide range of different types and severity of communication impairment (including dysphasia, dyslexia, stammering, autism, laryngectomy and profound hearing and visual impairment). Their experiences are eloquently expressed in their own words.
The Study found that people with very different communication impairment face common barriers in:-
- education – where they are often rejected or stigmatised by teachers because they cannot perform conventionally and may be bullied by fellow students.
- employment – where they have difficulty in getting interviews and in interviewing successfully, and where they have problems getting the support and special aids and equipment needed to work effectively.
- everyday life – where lack of understanding and the stigma of communication impairment damages relationships.
- financial matters – where access to and advice on benefits are made extremely difficult because those responsible lack knowledge or sensitivity, and where earning power is lowered or removed as a result of the communication impairment.
An Agenda for Change will be based on these findings. The Communications Forum will campaign for:-
- greater understanding of communication impairment.
- better training for health, education and social care professionals.
- working partnerships between the professionals, people with communication impairment and their families.
- easily accessible advice, information and support.
- recognition that people with communication impairment are disabled people.
- consequent changes in legislation and effective enforcement of the Disability Discrimination Act.
Education is now emerging as a recognised global industry, estimated to be worth almost £3trillion annually and worth £17.5billion to the UK economy. This is perhaps not surprising, as improving learning outcomes is now fundamental to nearly every country’s growth plan as they look to compete in the global economy. While education and the love of learning is a good in its own right which should be championed as such, its impact on the life chances of individuals and their ability to find work and provide for themselves and their families is indisputable.
In addition, a growing global middle class, prioritising spending on education will create even greater incentives for providers to compete to provide new and even more innovative services and resources. Nowhere is this more important than in the world’s poorest countries, where for all the progress in getting children into school, there is a huge amount still to do.
Do not commit the error of assuming that communication is simply a one-way street. Apart from speaking your thoughts out, communication is additionally concerning listening and that too really meticulously.
Whenever you are expressing yourself, chatting honestly and truthfully will send out a signal that you trust your audience. Try to be exact regarding the topic that you are talking on. If your audience is acquiring overwhelmeded, the whole function of your self-expression is acquiring defeated.
Taking Criticism Positively
Try to take criticism favorably and constructively. If the objection is really hard to take and psychological, then the possibilities are that the individual you are connecting with is in distress.
Usually compared to not, whenever you are trying to have a healthy chat, it transforms into a disagreement. Asserting not does anything yet wastes your time. Attempt to stay away from acquiring into such scenarios. Or even if you get involved in such a situation, rather than attempting to win the disagreement, discover a friendly solution in a constructive means.
Comprehending the Audience
You should have the ability to comprehend your audience, as they are the ones for whom you are speaking. Do not send out your message prior to you are absolutely sure that they will certainly understand just what you are claiming. ; expect the high quality of job of a jr worker is actually hampering the overall efficiency of the team, and you are really worried about his work, do not provide a main caution right away. Attempt to comprehend the understanding of the worker and afterwards assume of taking any type of activity.
Perhaps the coworker did not listen to you or maybe he did not comprehend what you said. Well, you take a feedback. Without taking appropriate responses, you would not understand the viewpoint of the individual in front of you.
Communication does not just mean just verbalizing words. Physical body language, hand motions, together with other elements, play a vital duty for interacting your point. I hope that several of the techniques of effective communication discussed here will help the reader.
Of course, when conducting business, money is greatly involved. It is what is used to pay for the products and services after all. The monetary gain can then be utilised for capital or basically for the betterment of the company.
But what do you do if a particular customer does not pay for the assistance you have provided for them? And say, for painters, what if you already have done your job: you have fixed the wall flaws and finished with the painting but still the client ignores all that effort by not compensating you?
Establish an agreement
First things first, before starting any work, you should be able to openly discuss all aspects about the work you are to do with your customer. This then includes the payment – when and how they will remit the money. You must be firm while dealing with this but do it with professionalism. Talk to them with much respect. Having a written contract can make things official. Enter in all necessary details of the transaction. If you do this early on and this happens, you can just show the legal paper to your client. You may seem to be scaring them but even so, you are still just reminding them about their responsibilities.
Contact them via phone or meet up personally
The first time your customer refuses to pay, take the time to sit and get in touch with them. A text message or an email will not suffice; use the phone and talk with them. Better yet, you should even arrange a meet up to deal with the current situation. Ask them what is with them not paying and if there are any problems. Again, speak in calm and honorific tones. It may just be because they simply forgot, so do not dress them down immediately because that will offend them. The customers may not always be right but it still stands that they deserve much courtesy.
Anyhow, as both parties get together, you can come up with a specific date when the payment will be next due. Allow him or her to have more on a say on when it will be to make them more liable about this.
Remind them a lot
If they still do not reimburse your services even after the newly agreed date, it is time to raise the bar by calling them, not just once but many times. Persist in reminding them they still have a deposit to make. Maybe their embarrassment will speed things up but in any case, you have to unfaltering in getting hold of them, so that they will pay already.
Write a formal letter
If payment is still considerably delayed, the best that you can do is write a formal letter addressed to them. State and break down everything, plus the interests. Express that they are in breach of contract.
Whether you are decorators, designers and other folks who provide topnotch help and maintenance, stand tall because you deserve to be paid.